Privacy Policy


Genomadix™ is committed to complying with all applicable privacy laws. This Privacy Policy (“Policy”) applies to your use of this website and any other documents which expressly reference this Policy.

At Genomadix, we respect the privacy rights of our users and recognize the importance of protecting information which can be used to directly or indirectly to identify an individual (“Personal Information”) when using our website.

This Privacy Policy details Genomadix’s earnest commitment to respecting and protecting the privacy and confidentiality of your Personal Information. This Policy is intended to inform you about how we collect, use and disclose your personal information so that you better understand our commitment to respecting your privacy as well as the confidentiality and integrity of your Personal Information. We want you to know why we need your Personal Information, how this information is collected, how we use and protect this information, and how it is disclosed.

We may update this Policy from time to time. When we do so, changes in our Policy will be effective immediately upon posting the revised Policy to the Website. As a result, we recommend that you check this Policy on a regular basis. By visiting or accessing this website, you consent to the terms of this Privacy Policy.

Definition of Personal Information

Personal Information means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location personal data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Openness and Accountability

At Genomadix, we are responsible for the personal information that is within our control Our employees are informed about the importance of privacy and periodically receive information about our Privacy Policy. 

To access further information about this Privacy Policy, to address any concerns you have, to review or verify your personal information we possess or to find out how we have used your personal information or to whom we have disclosed it, please contact us in writing at

You have the right to access the personal information that Genomadix holds about you. We will give you access to the personal information we retain about you within a reasonable period of time, unless we are prohibited from doing so. If we deny your request for access, we will provide the reasons for the refusal in writing and advise you of any recourse you may have.

We will investigate and respond to your concerns or complaints about our handling of your personal information and/or compliance with applicable privacy laws or this Privacy Policy. If the issue is not resolved to your satisfaction, we will provide information regarding other complaint procedures that may be available to you.

Collection and Use of Personal Information

Genomadix collects personal information about customers and potential clients in the course of its business.. The type of information we collect and use depends on the services being provided. 

Genomadix only collects information by lawful means. Genomadix only uses your personal information for the purposes it states and only collects information which is necessary to fulfill the purposes for which it is collecting the information. If we intend to use your personal information for a purpose other than for which it was collected, we commit to seek to obtain your consent before doing so.

Where possible, Genomadix collects your personal information from you at the start of our first contact with you. At the time of collection, Genomadix commits to inform you clearly of the purposes for which it is collecting, using or disclosing your personal information. As discussed in greater detail below, we only collect your personal information with your consent or if the collection is otherwise permitted by applicable laws.

We collect personal information for use and disclosure for the following non-exhaustive purposes:

  • contacting you about the products and services available from Genomadix;
  • informing you about warranty and service updates;
  • establishing and maintaining communications with you;
  • advising you of upcoming firm events;
  • understanding your needs;
  • collecting monies owing to Genomadix. or permitting Genomadix. to pursue available remedies – or limit any damages it may sustain; and
  • complying with all applicable laws.

Genomadix’s collection of your personal information is limited to that which is necessary for these purposes or other purposes disclosed to you before or at the time the personal information is collected or as required by law. Genomadix will only hold your personal information for as long as it continues to be necessary for the purposes for which it was collected.

Disclosure and Retention of Personal Information

Genomadix uses and discloses various types of personal information as necessary and appropriate for the purposes identified above. This includes disclosing your personal information:

  • to experts, consultants or other scientific advisers who work at or with Genomadix in the furtherance of Genomadix’s business;
  • to third parties that provide products or services to Genomadix, including, , data processors, bankers, and insurers, but only to the extent necessary to allow them to provide services to Genomadix and under the instruction of Genomadix;
  • to affiliated companies of Genomadix;
  • to government agencies or regulatory bodies having jurisdiction to the extent they can oblige us to do so;
  • to all other persons authorized or required by law to the extent they can oblige us to do so;
  • when it is necessary to establish or collect monies owing to Genomadix 
  • where it is necessary to permit Genomadix to pursue available remedies or limit any damages that Genomadix may sustain;
  • to a person who, in the reasonable judgment of Genomadix, and with your written permission, is seeking information as your agent or attorney; and/or
  • when you provide us with written consent to such disclosure or it is otherwise permitted or required by law.

Under no circumstances do we disclose your personal information to third parties to enable them to market their products or services to you without obtaining express consent from you. Please note that Genomadix is not responsible or liable for the privacy practices of third parties.

Genomadix will only retain your personal information for as long as it is necessary for the fulfillment of the identified purposes, comply with our legal obligations and/or resolve disputes.

Security and Safeguards

The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your Personal Information. We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with that information to provide our offerings to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect Personal Information. However, no method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.

Our website may contain links to third party websites. This Policy applies solely to information collected by us. Even if the third party is affiliated with us through a business partnership or otherwise, we are not responsible for the privacy practices of such third party. We encourage you to familiarize yourself with the privacy policies of such third parties to determine how they handle any information they separately collect from you.

Your Obligation to Provide us Personal Information

You have no statutory or contractual obligation to provide us with any Personal Information. However, your use of our website may be impacted and we may not be able to provide you with our services if you decide not to do so.  

Contact Us and Complaints

To exercise your rights, or if you have any questions regarding our processing of your personal data, please contact us at If you have any complaints regarding our processing of your personal data, you may file a complaint to the competent data protection authority.

Last Updated: November 30, 2020

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